Return Policy
Last updated: April 28, 2026
The short version: Love Those Deals doesn't sell products, hold inventory, or process returns. Every purchase you make happens on the retailer's own website, and that retailer's return policy is what governs your refund — not ours. This page explains how to navigate returns when a coupon was involved.
How Purchases Work on Love Those Deals
When you click a deal or coupon code on Love Those Deals, you're sent to the retailer's own website — Nordstrom, Best Buy, Sephora, whoever owns the offer. You complete checkout with that retailer. They charge your card, ship the order, and own the customer relationship.
We earn an affiliate commission when you complete a purchase, but we never see your payment information, take inventory possession, or receive returned goods. Returns and refunds are entirely a transaction between you and the retailer.
Where to Find a Merchant's Return Policy
Three reliable spots:
- Your order confirmation email. Most retailers include a return-policy summary or a direct link to "Start a return" inside the order confirmation.
- The retailer's footer. Look for "Returns", "Help", or "Customer Service" — usually within two clicks of the homepage.
- Our storefront pages. Where a merchant has provided return-window data via their affiliate program, we display it on the storefront — typically as "Returns: 30 days" or similar.
Coupon-Specific Return Considerations
A few coupon-related quirks that affect refunds:
Refund amount = price you actually paid
When you return an item bought with a promo code, the retailer typically refunds the discounted price — not the original list price. This is standard and correct.
Partial returns can affect promo eligibility
If a coupon required a $75 minimum and you return enough to drop your remaining order below that, some retailers cancel the discount on the kept items and adjust your refund downward. Read the retailer's return policy before partial returns.
Final-sale and clearance restrictions
Many "extra X% off clearance" coupons mark the qualifying items final sale. Check the fine print on the deal page or the retailer's checkout summary before purchasing.
Cashback portals
If you stacked a cashback portal (Rakuten, Capital One Shopping, Honey) on top of a promo code and then returned the order, the cashback is usually reversed too. The portal's terms-of-service explain the timing.
If the Deal Itself Was Wrong
If a coupon code or sale price didn't apply correctly at the retailer's checkout — or if the discount we displayed turned out to be inaccurate — the retailer is the right first stop. Their customer service can usually honor an advertised offer as a courtesy even when the code itself doesn't validate. If it's a structural problem with our listing, report it on the deal card and we'll investigate within 24 hours.
For more on how we verify and correct deal listings, see our Offer Accuracy Policy.
Frequently Asked Questions
Does Love Those Deals process returns?
No. Love Those Deals is a coupon and deals discovery site — we don't sell products or hold inventory. Every purchase happens on the retailer's website, and the retailer is responsible for accepting returns, issuing refunds, and resolving any issues with your order.
How do I return an item I bought through a coupon I found here?
Contact the retailer directly using the customer-service link at the bottom of your order confirmation email. The retailer's return policy controls whether you're eligible, the return window, and any restocking fees. Promo codes typically don't affect your eligibility but can change the refund amount.
Will I lose my coupon discount if I return part of my order?
It depends on the retailer. Most refund the discounted price you actually paid. Some pro-rate the discount across remaining items. A few cancel the discount entirely if your remaining order falls below the promo's minimum. Check the retailer's return policy for specifics before returning.
What if a deal listed on Love Those Deals turned out to be wrong or expired?
Report it on the deal card and we'll investigate within 24 hours. Our Offer Accuracy Policy details how we verify deals and handle errors. If a discount didn't apply at checkout, contact the retailer's customer service — they often honor advertised offers as a courtesy even if technically expired.
Where can I find a specific merchant return policy?
Each merchant publishes its own return terms on its website, usually linked in the footer under 'Returns', 'Help', or 'Customer Service'. Top retailers also include policy details on the order confirmation page and email. We surface return-window data on storefront pages where the merchant has provided it.
Contact Us
We can't process returns ourselves, but we can help you find a merchant's policy or look into a deal that didn't work. Reach us at our contact page and we'll respond within one business day.